Donnelly Watson delivers quality local carpets and flooring services to homeowners across East Anglia. Book your personal appointment with us for a one-to-one consultation in-store and find out more about the responsible measures we’ve put in place to keep you safe, below.
Our primary focus is keeping our customers and team safe during the current challenging times. That is why we have introduced one-on-one appointments for customers to help reduce risk, but keep your home and our business moving. All appointments are made up of one hour time slots.
HOW HAVE OUR SERVICES CHANGED?
We've introduced an appointment system that allows you to book a one-to-one meeting with us in our showroom to discuss what your needs are.
When you book an appointment with us using the form below, you will have a personal meeting with one member of the Donnelly Watson team, where we will discuss what you need, explore samples and decide what would suit you best. Customer visits will be assessed on an individual basis, based on your preferences. You’ll only ever be greeted by one member of our team in the showroom at any time, and whether you’re visiting us or we’re visiting you, you can guarantee we will keep a safe 2 metre distance, greet you prepared with Personal Protective Equipment (PPE) and disinfect any contact areas following every customer visit.
When it comes to fitting your flooring, no more than two members of our team will be on-hand to get the job done - depending on the scale of the work. We will continue to observe safe social distancing and suitable precautions throughout.
You can book to visit us in the showroom, where one member of staff will be available to greet you at a safe distance. If you'd prefer, we can also do home visits - please get in touch to find out more.
We'll be in touch with you to arrange your appointment, what you'd like to discuss and make sure that we have everything you may need for your appointment, including samples. All materials and contact areas are cleaned after every use.
Once you've decided on the type of flooring that suits your space, we'll arrange to visit and measure the room or rooms you'd like fitted. We will continue to adhere to strict COVID-safe guidelines during this process.
Finally, our team will place your order and arrange to come and fit the flooring. We'll work around a time best for you in order to minimise disruption, and will maintain a sensible distance while the fitting is carried out.
Our Ipswich showroom may seem small, but there's plenty of space to enable careful social distancing. You'll only ever be met by one member of staff in the showroom at any one time, and we're open by appointment only to maintain a safe space for our customers.
All surfaces are thoroughly cleaned regularly, our sample books are cleaned between uses and our staff wash their hands between every appointment. Surfaces and door handles are also wiped down between appointments.
Open from 9am – 5pm Monday to Friday and 9am – 1pm on Saturday, why not make an appointment for a proper consultation?
There's a lot to be said for choosing your flooring or carpet in person. So, when you come to visit us for an appointment, we'll make sure we've got everything we need to give you the best choices possible for your situation.
Our team is incredibly knowledgeable and experienced in not only laying the flooring or carpet, but also in deciding what type of flooring is best suited for your space.
We're also proud partners of UK Carpet Care, a Woolsafe, IICRC and NCCA provider. UK Carpet Care is a trusted cleaning service for not only carpets, but also other flooring, rugs and upholstery. So if you spill some celebratory wine on your brand new carpet, we've got you covered.
We've been fitting floors and carpets in your homes for over 30 years, and hope to continue to for many years to come.
If you're looking for inspiration ahead of visiting us in the showroom or requesting flooring samples, why not have a look at some of our recent case studies?
Here you'll find details of the projects we've worked on - from working closely with interior designers to get the feel just right for beautiful spaces, all the way through to fitting out a children's hospice, creating a comfortable space for entertaining, and even kitting out an office with branded carpeting to create a cohesive feel. There's no limit to what we can help you achieve with your home.
We supply a wide range of high quality domestic and commercial flooring brands, from carpet to various types of wood, luxury vinyl, and even artificial grass. Only the best brands will do! View a small selection of some of the brands we stock…